My Coverage

You can either:

• Complete the form above. You'll need your zip code and contract/agreement number or sales invoice number on hand.
• Call our Customer Service Team at to request a copy. Based on your preference, a Customer Service Representative will either mail or email you a copy.

Coverage varies by contract. Please refer to your terms & conditions. If you don't have a copy you can download them online.

If you have filed a claim a Customer Service Representative has authorized service:

• $75 nonrefundable service call fee
• If the customer fails to be present during the appointed time or cancels the appointment while the service provider is in route, the customer is still responsible for the service fee.
• The service provider will accept cash, check or credit/debit card.

Unfortunately, after a replacement has been processed for a specific item the service contract DOES NOT transfer to the replacement item. However, depending on your item you may be able to purchase a new service contract on the item at the time of replacement. This is dependent on the store's contract where you purchased your original item(s).

Yes you can cancel your service contract at any time. Please contact the store where you made your initial purchase.

As the customer, you are only responsible for paying shipping/delivery costs and taxes on the replacement item.